We’ve reopened our showrooms for business!

We’re delighted to say that we’ve now reopened our showrooms for business, though given the need for social distancing and hygiene measures to protect both you and our staff, we’re operating a little differently. We will still be offering our online design services if you prefer not to come to a showroom, but if you are happy to then here’s an outline of the measures we’ll have in place…

Visiting your local showroom

All our showrooms will be operating on a restricted entry basis. This means that we’ll limit the number of customers in the showroom at any one time, and of course if you’d prefer a private appointment with the showroom to yourself, get in touch with us and we’ll arrange it. In addition:

  • Our designers will keep at least 2 metres from you and obviously won’t shake hands when they greet you
  • Our designers will be wearing a face covering and we have to insist that you do too
  • You will be asked to wash your hands or use a hand sanitiser
  • All the surfaces and door handles etc. in the showroom will be kept clean and sanitised

This will all help to ensure that you’ll be able to relax and take all the time you need to discuss your project with the designer, plus look at design options, finishes and appliances etc.

To make an appointment, just call your nearest showroom or email them, or use the ‘request a call’ function on this website.

Measuring up in your home

As a first step, your designer will arrange to come to you on an agreed date and time, though will obviously also check that there are no self-isolation cases in your home.

When the designer comes to your home to measure up, they’ll sanitise their hands before entering and keep at least a 2 metre distance from you. You can then leave them to it, and normally the process only takes about 15 minutes anyway.

Alternatively, you could take all the measurements yourself then email those to us.

Discussing the design brief

Following the measuring exercise and however this is carried out, your designer will arrange a phone call with you to discuss the design brief, and also your budget figure which they can then work to.

Discussing and agreeing the design

This is where technology really comes into play to help your designer talk the design through with you and to the point where it’s agreed, and without even having to meet up again. The main tool we’ll use is Skype, with this not only allowing both parties to talk and see each other, but importantly means we can use the ‘share screen’ function so the design presentation will appear on your PC or laptop screen at the same time. It’s a great way of doing things and also saves you the time of having to come back to the showroom, though if you prefer then you can still come back to the showroom for a further private appointment.

Installation

We obviously understand that our customers may have concerns about having tradespeople in their homes, but we’re confident that sufficient practical measures can be put in place to hugely reduce any risk. As an outline of what we’ve agreed with all our installation partners:

  1. Always keeping a 2 metre distance from you in conversations and never coming into physical contact – e.g. they won’t shake hands when they first meet you.
  2. Ahead of any work taking place, agreeing with you practical ways to isolate the room they’re going to be working in from the rest of your home. For example, if it’s a kitchen with direct access from outside, then only using this entrance in and out, and keeping doors closed to other rooms.
  3. Sanitising their hands before each time they come into the room they’re working in, plus bringing their own hand towels and disposable wipes.

In addition, your designer – who will also be your project manager – will check that there are no self-isolation cases in your home before the installers arrives.

One specific point that you may understandably be concerned about is the use of toilets in your home by our installers, but there’s no need to be because they won’t even ask the question. Indeed, we’ve expressly instructed them to make their own arrangements (e.g. return to their own home).

Talk to us!

Even if you’re just considering a new kitchen, bedroom or bathroom – and perhaps because you’re motivated to do so because of a cancelled holiday and spending far more time at home – then get in touch and we can start talking.